Parc Entertainment - A Video Production Company - Birmingham, AL

It’s been said that the simplest solution is usually the best solution. Over the years, we have had the privilege of working on some large-budget projects requiring extensive creative, several crew members, dollies, camera cranes, professional talent, a five-day shoot and several weeks of post. However, not every company needs such scale in their video marketing efforts. This is especially true in the world of online video. Clients sometimes need a  simple solution.

Over the past 18 months, we have worked with law firms on projects specifically for the web. The purpose of these online videos is to provide viewers with an informal, personal glimpse of an attorney’s practice. These videos educate, inform, and help the viewer to feel more at ease before they step into the office. After all, wouldn’t you feel more comfortable and confident in hiring an attorney if you had the chance to see and hear him/her first?

This format can be duplicated for any business that needs to inform the viewer about the company, introduce key personnel, and educate the viewer on relevant issues, laws, procedures, etc. These videos, although simple in their approach, never compromise on production quality. And they are always effective in increasing traffic to a website and generating new business.

Many of the videos we produce end up on a website. It’s a growing trend. More and more companies are integrating video into their online presence. Soon, internet users will expect to see videos on the sites they visit. In the September 4 issue of the Birmingham Business Journal, Haley Aaron writes about the popularity of online videos and the impact they have on today’s consumer. Below are some highlights from the article.

When local law firm Cory Watson Crowder & DeGaris wants to share information about their company and cases they are working on, the company doesn’t just post a press release or add a link to their Web site.

Instead, the firm uses Web video to tell its story. It created short films that give a brief introduction to its lawyers, as well as information about high-profile personal injury lawsuits the company represents.

“We want people to be able to come on to our Web site and not just look at who we say we are, but really get a much better feel not only for the firm and the work we do, but also for the individual partners,” said Melanie McCraney, director of communications at Cory Watson.

Internet video is a relatively new medium, but Americans are spending more time watching it. According to a survey compiled by comScore, a Virginia-based research company, Americans watched a total of 16.8 billion Web videos in April, from Web sites and video sharing sites such as YouTube. The average viewer spent 6.4 hours watching videos online during the month.

While consumers look to web video for entertainment and education, businesses are discovering the advantages of using it to market themselves…

Even more importantly, the nature of Web video may allow businesses to reach a more engaged audience since viewers can watch at their convenience…

Companies interested in producing web video should consider their tone and message carefully before producing and uploading videos… While free distribution through YouTube and Facebook cuts costs, it’s important that businesses don’t place cost over quality when filming and producing Web video.

A well-executed video can have an incredibly positive impact on your brand and shouldn’t be the last thing you think of when planning your marketing strategy.

Business owners, freelancers, marketing personnel, public relations officers will at one time or another have to deal with projects and/or products that simply aren’t working right. And clients who have given their time, trust, and money, will be looking to these individuals to correct the situation. They aren’t interested in excuses. They’re interested in solutions. In a previous post I gave out some advice on how to respond to a client’s concerns. Number one on that list was “Respond Promptly,” but in this post I’d like to add one more point to that list - “Be proactive.”

Case in point: I recently signed up with iContact.com to distribute my monthly e-newsletter. A few days ago, I tried to access the site to work on my newsletters, but the site was down. It wasn’t long before an email popped up in my inbox from the CEO of iContact. The company had taken the time to write their customers and explain to everyone what was happening. That email was followed up with others that detailed what went wrong and how their team was correcting the situation. They also used their Twitter account to post real-time updates.

I was thoroughly impressed with the way iContact handled the situation. I’m certain that a potentially disastrous PR scenario was quickly diffused because they took a proactive approach and kept everyone well informed.

If you are responsible for client relations, regardless of your industry, maintaining open and ongoing lines of communication between your company and your clients will reflect positively on your brand.

For marketers and PR professionals, timely communication with your audience is important to maintaining a strong brand. In a world where news, opinions, reviews, and customer feedback is almost instantaneous, issues must be dealt with now, not later. You must actively engage in an upfront and honest manner. Consider the following story about director Michael Bay’s recent PR mishap (from Cinematical.com)

Never keep hundreds of people waiting in the rain for hours. Michael Bay, Shia LaBeouf, and Megan Fox did just that in South Korea on June 9. An estimated crowd of 600 fans and press lined up in Seoul early to see the red-carpet premiere of Transformers: Revenge of the Fallen, according to Screen Daily, and were then disappointed when the Transformers entourage arrived 80 minutes late, spending only a few minutes with the crowd. Members of the press were further distressed when the group arrived 30 minutes late to a scheduled news conference the next day, and some staged a walk-out.

Bay has now issued a written apology, explaining that “traveling from another country, and not allowing enough time for airport delays, city traffic and hotel check-in,” and that the press conference delay was due to the “serious pain” he was experiencing from a pulled back muscle. (The group traveled directly from the premiere in Tokyo, Japan.) Damage control was necessary, not only because it’s the right thing to do, but because bloggers had started a campaign to boycott the film in theaters, while local distributor CJ Entertainment insists that interest in the film remains high.

As in the U.S., Transformers: Revenge of the Fallen opens in Korea on June 24. The first Transformers made even more money outside the U.S. than within, so it makes sense to court international audiences, but this incident demonstrates once again that no one likes to be shortchanged or taken for granted.

I particularly like the last line of this article, “No one likes to be shortchanged or taken for granted.” Let your audience know you appreciate them. Communicate with them. Ask for their ideas and input. And utilize the power of video to get your message out to a mass audience.

I’ve written several posts discussing Web 2.0 and the evolution of media across all platforms. Any person, business, organization, etc. that fails to recognize the participatory nature of today’s media and refuses to get involved, will fall way behind in the areas of marketing, advertising and public exposure. I came across this great video today by Niko Pereira, featuring Henry Jenkins of MIT, who discusses how media is changing. Worth watching.

Henry Jenkins on Transmedia - November 2009 from niko on Vimeo.

Keith Krininger (left) received an extreme retail makeover

I was browsing through a back-issue of the Birmingham Business Journal and came across the following article by Lauren Cooper about a local business owner who saw his sales improve from a complete store makeover, including logo design, displays, advertising, and marketing. Many people like using the economy as an excuse to slash marketing and advertising budgets, but this particular case study demonstrates the value of good, solid marketing efforts.

Local businessman Keith Krininger said last week was a whirlwind at a few of his local Bedzzz Express stores.

With a film crew documenting every moment, representatives from mattress component manufacturer Leggett & Platt Inc. conducted an “Extreme Retail Makeover” of four of his eight stores – modeled after the television show Extreme Home Makeover.

Krininger was chosen from hundreds of mattress retailers across the country to be the Fortune 500 company’s test case in proving the industry can profit from touting the health benefits of sleep, said Mark Quinn, Leggett & Platt’s executive vice president of bedding sales and marketing .

Four of Krininger’s stores underwent a visual, marketing and process makeover, including logos, displays and advertising, to improve traffic and profitability.

And one week after its implementation, Krininger said he can tell a difference.

“Customers are responding to it,” he said. “Right off the bat, we’re selling the sheets (now offered), which I was skeptical about that.”

Sales of bed frames have noticeably changed as well, he said.

“We used to have just one, but now we have three choices and – amazing enough – if you give (the customer) the choice they’ll say ‘I don’t want the cheaper one, I want the one in the middle or the higher.”

And one of the most important shifts was in his 31 employees and sales associates, he said. The experience was exciting and invigorating for them and has expanded their thinking to new levels, he said.

Leggett & Platt’s Quinn said a lot of the credit goes to Krininger, who agreed to have his business totally up-ended.

“He’s been in business for 15 years and has been successful,” said Quinn. “But it’s a different time. If you are not willing to expand your comfort zone now, then you’re not going to do it.”

The makeover at Bedzzz Express is a great example of bringing new life to an old business plan, said Betsy Holloway, associate professor of marketing at Samford University’s Brock School of Business.

By differentiating himself and educating customers on the benefits of sleep, he’ll have a competitive advantage relative to other bedding retailers, she said.

“Before it was just the product, but now it’s the presentation, product promotion and personnel to articulate the benefit,” said Holloway. “He’s offering more value, which allows him to charge higher prices and create a higher volume. Sounds like a recipe for success.”

Krininger said his next step will be to implement the makeover in his remaining Bedzzz Express stores and to offer it to his nine licensed Bedzzz Express’ outside of Birmingham.

With that done and the national recognition within the industry he’ll get from the makeover, he’ll be able to concentrate on growing his license business beyond the state’s borders, he said.

Leggett & Platt’s Quinn said the video from the Extreme Retail Makeover will be shown at a large industry conference this spring, a Web site will be dedicated to the makeover and certain components will be offered to others in the industry.

Getting started as a freelancer or small business owner in the creative field is definitely exciting. Whether you are in video production, graphic design, photography, web design, etc. emotions become a mixture of anticipation and anxiety. As you grow your business, you will always be on the lookout for new relationships and new opportunities. But as you promote your busines, it’s important to keep some ethical guidelines in mind.

At some point in your career, you will be hired out as a sub-contractor for another company. You may be hired to go out and shoot some b-roll footage or you might be asked to shoot some stills of a particular event. During these jobs, you are representing some one else - not your own business. You should never use it as an opportunity to hand out your own business cards and gain clients for yourself. This can be difficult to do, especially if you are first starting out and the client is pleased with your work. Remember, how would you feel if you had an established relationship with a client and a freelancer you hired was on location promoting himself and not your business?

In other situations you might be brought in on a project because you have a specific skill set. For example, let’s say a marketing project manager has a client who requests video production work in addition to the website that’s already being designed. The project manager might pull you in to handle that aspect of the job. In this particular scenario you should try and meet with the client only when the project manager is present. Remember, it’s the project manager’s client, not yours, and he/she should definitely stay in the loop. If you have to email the client directly for any reason, always Cc: the project manager. There are two more things to keep in mind with this particular arrangement:

1. Never discuss payment terms with the client. That’s between you and the project manager. Remember, you are a vendor.
2. Never accept payment directly from the client, unless you have permission from the project manager. Usually a project manager will include a markup into the budget to cover his/her time and overhead. Never give the impression that you are trying to conduct business behind the project manager’s back.

I know that as a freelancer or small business owner, it’s important to be zealous in your marketing efforts. But what’s more important is that you remain ethical.

I first saw this presentation at Doc Yankee’s Marketing Mojo blog. You can also follow Doc Yankee on Twitter. The slide show presentation is from Jay Conrad Levinson and features 90 things you can do to market yourself and your business in low-cost, but creative ways. Some items on the list won’t be for everyone, but I’m sure you will be able to find a lot of useful information.

I was listening to an internet marketing podcast recently and the hosts of the show were discussing how E-Consultancy is using Twitter to join in on public conversations related to their company. Here’s a quick synopsis of E-Consultancy, as stated on their website:

Econsultancy is a community where the world’s digital marketing and ecommerce professionals meet to sharpen their strategy, source suppliers, get quick answers, compare notes, help each other out and discover how to do everything better online.

Founded in 1999, Econsultancy has grown to become the leading source of independent advice and insight on digital marketing and ecommerce.

Our reports, events, online resources and training programmes help our 80,000+ members make better decisions, build business cases, find the best suppliers, look smart in meetings and accelerate their careers.

E-Consultancy searched for what people were saying about them on Twitter and placed a live feed of those tweets right on their home page. And there’s no content filtering, so if there are people out there with negative feelings toward E-Consultancy, those thoughts will show up right on the home page.

Just a few years ago, this practice of exposing potential customers to potentially negative reviews would be a no-no. However, in today’s social media world, this transparency might be refreshing. It demonstrates to the public that this company listens to their customers and strives to be prompt in addressing all concerns. It shows that they are engaged and tuned in to conversations about their brand.

This doesn’t mean that you have to put a live Twitter feed on your home page, but it does illustrate the point that as business owners, we have a responsibility to the people we serve. You need to be engaged in what people are saying about your brand. Listen to them. Respond in a timely manner. And always look for ways to improve your brand.

What are your thoughts about E-Consultancy’s move? Good or bad?

My brother Steven turned me onto this spot from American Airlines and I thought I would share it here. I think this spot works for a number of reasons:

1. Premise - It’s a simple idea: a film producer trots around the globe with her eccentric director scouting locations for a film. She’s exhausted, but because of American Airlines new international business class, she can enjoy some much-needed rest while traveling the world. In your own marketing and advertising efforts, keep your strategy simple and on point. Find that key selling point you can wrap a campaign around.
2. Problem & Solution - Notice how the commercial sets up a need: busy world traveler wants some quality rest. The solution is the new international business class from American Airlines, which offers seats that can transform into a small bed.
3. Characters - The eccentric, quirky film director is stereotypical, yet funny and memorable. Even in a thirty-second spot, characters are important.
4. Pacing - The cuts are quick, but they don’t confuse the viewer. And they add to the humor in the spot. The style of edit should match the subject matter of the piece and support the mood you’re trying to achieve.
5. Comedy - The movie is about Parisian squirrels who ride scooters. The premise of the movie is irrelevant to the overall strategy, but it provides the quirky comedy necessary to help the spot stay memorable.

And as always, feel free to leave your impressions on this commercial in the “comments” section.