Parc Entertainment - A Video Production Company - Birmingham, AL

You’re a marketer. You might not be in the marketing industry, but make no mistake - you’re a marketer. That means you have a product/service/business/website/hobby/book/movie/etc. that you want to tell people about. And you want those people to jump on the bandwagon. So, what’s the best way to go about it? How do you persuade people to get on board? You have to have passion , and your audience has to feel that excitement. Only then will they be more willing to say “yes” to your offer.

Consider this: You go to the movie theatre one night to catch the opening night of Hollywood’s latest film. It’s outstanding. You exit the theatre completely blown away by what you’ve just seen. Now, what do you do the following day? You tell people about it. But you just don’t tell them. You re-live it. The excitement you felt in the theatre is conveyed in the way you describe the movie to your friends.

Now, translate this to business: When marketing a product or service, you need to communicate that same kind of excitement. However, your energy needs to be focused on your potential client, not on you, your business, or your service. When I go into meetings with a potential client to discuss a video project, I don’t spend time talking about how great our cameras are, how beautiful our images are, or how state-of-the-art our editing system is. When I go into a meeting, I want to learn more about my contact’s business. I want to hear about their goals. I want to show them that I am genuinely excited about their company. I am there because I feel as though our video production services can help them with their marketing efforts.

Your attitude needs to be the same. Be interested in your client. Get excited about their business. Only then will you be able to communicate effectively how your product or service can help. Then, when discussions shift to the price of your product or service, your lead will be more inclined to buy from you, even if your prices are higher than your competitor. Why? Because you have shown a genuine interest in who they are and what they’re all about. The old saying is true, “People don’t care how much you know until they know how much you care.”

Knowing how much to spend on advertising is a struggle all businesses deal with - especially during a recession. When economic times are lean, the gut reaction is to jettison all the weight you deem “unnecessary,” batten down the hatches, huddle together with your staff, and pray for daylight. In the long run, however, how will that strategy help your business? Sure, you may weather the storm, but when you come out safe on the other side, you may find that your competitors have taken a huge lead in the marketplace. How come? Because while you were hiding in your office, they were still out there in front of the public, maintaining their visibility.

A.G. Lafley, former CEO of Procter & Gamble, said, “I think it’s more essential to innovate through a recession, and certainly what we are trying to do at P&G is to continue to bring sustaining and even disruptive new brands and products for our consumers, to make their lives better, to offer them a little more value.”

Professor Andrew J. Razeghi of Kellogg School of Management at Northwestern University said, “Moments of economic turbulence provide the unique opportunity to start new businesses, launch disruptive new products, and strengthen customer loyalty - often at a discount.” Razeghi has a great presentation entitled, “Innovating Through Recession.” You can read it in its entirety here.

Or consider this statistic from a McGraw Hill study that surveyed over 600 businesses: In the 1981-1982 recession, businesses that cut advertising spending, increased their sales 19%. Businesses that continued to spend on advertising increased their sales 275%.

The key difference between those who continued to spend money on advertising and those who didn’t is visibility. Businesses who continued to advertise were in a better position once the recession ended. They were in the forefront of the customer’s mind when he/she was ready to buy. Make the word “visibility” your motto this year. Get out in front of your customers. Advertise. Market your business. Strive to be the first company people think of when they are ready to buy.

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Grab the Market While the Competition Makes Cuts

It’s been said that the simplest solution is usually the best solution. Over the years, we have had the privilege of working on some large-budget projects requiring extensive creative, several crew members, dollies, camera cranes, professional talent, a five-day shoot and several weeks of post. However, not every company needs such scale in their video marketing efforts. This is especially true in the world of online video. Clients sometimes need a  simple solution.

Over the past 18 months, we have worked with law firms on projects specifically for the web. The purpose of these online videos is to provide viewers with an informal, personal glimpse of an attorney’s practice. These videos educate, inform, and help the viewer to feel more at ease before they step into the office. After all, wouldn’t you feel more comfortable and confident in hiring an attorney if you had the chance to see and hear him/her first?

This format can be duplicated for any business that needs to inform the viewer about the company, introduce key personnel, and educate the viewer on relevant issues, laws, procedures, etc. These videos, although simple in their approach, never compromise on production quality. And they are always effective in increasing traffic to a website and generating new business.

Keith Krininger (left) received an extreme retail makeover

I was browsing through a back-issue of the Birmingham Business Journal and came across the following article by Lauren Cooper about a local business owner who saw his sales improve from a complete store makeover, including logo design, displays, advertising, and marketing. Many people like using the economy as an excuse to slash marketing and advertising budgets, but this particular case study demonstrates the value of good, solid marketing efforts.

Local businessman Keith Krininger said last week was a whirlwind at a few of his local Bedzzz Express stores.

With a film crew documenting every moment, representatives from mattress component manufacturer Leggett & Platt Inc. conducted an “Extreme Retail Makeover” of four of his eight stores – modeled after the television show Extreme Home Makeover.

Krininger was chosen from hundreds of mattress retailers across the country to be the Fortune 500 company’s test case in proving the industry can profit from touting the health benefits of sleep, said Mark Quinn, Leggett & Platt’s executive vice president of bedding sales and marketing .

Four of Krininger’s stores underwent a visual, marketing and process makeover, including logos, displays and advertising, to improve traffic and profitability.

And one week after its implementation, Krininger said he can tell a difference.

“Customers are responding to it,” he said. “Right off the bat, we’re selling the sheets (now offered), which I was skeptical about that.”

Sales of bed frames have noticeably changed as well, he said.

“We used to have just one, but now we have three choices and – amazing enough – if you give (the customer) the choice they’ll say ‘I don’t want the cheaper one, I want the one in the middle or the higher.”

And one of the most important shifts was in his 31 employees and sales associates, he said. The experience was exciting and invigorating for them and has expanded their thinking to new levels, he said.

Leggett & Platt’s Quinn said a lot of the credit goes to Krininger, who agreed to have his business totally up-ended.

“He’s been in business for 15 years and has been successful,” said Quinn. “But it’s a different time. If you are not willing to expand your comfort zone now, then you’re not going to do it.”

The makeover at Bedzzz Express is a great example of bringing new life to an old business plan, said Betsy Holloway, associate professor of marketing at Samford University’s Brock School of Business.

By differentiating himself and educating customers on the benefits of sleep, he’ll have a competitive advantage relative to other bedding retailers, she said.

“Before it was just the product, but now it’s the presentation, product promotion and personnel to articulate the benefit,” said Holloway. “He’s offering more value, which allows him to charge higher prices and create a higher volume. Sounds like a recipe for success.”

Krininger said his next step will be to implement the makeover in his remaining Bedzzz Express stores and to offer it to his nine licensed Bedzzz Express’ outside of Birmingham.

With that done and the national recognition within the industry he’ll get from the makeover, he’ll be able to concentrate on growing his license business beyond the state’s borders, he said.

Leggett & Platt’s Quinn said the video from the Extreme Retail Makeover will be shown at a large industry conference this spring, a Web site will be dedicated to the makeover and certain components will be offered to others in the industry.

I first saw this presentation at Doc Yankee’s Marketing Mojo blog. You can also follow Doc Yankee on Twitter. The slide show presentation is from Jay Conrad Levinson and features 90 things you can do to market yourself and your business in low-cost, but creative ways. Some items on the list won’t be for everyone, but I’m sure you will be able to find a lot of useful information.